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"1U YYEAR TUPGRADE B ER PRO ECTION PLAN CONFIGURING CISCO AVVID ® ARCHITECTURE FOR VOICE, VIDEO, AND INTEGRATED DATA “AVVID has revolutionized the design of enterprise-wide networks. This book will show you how to integrate the latest AVVID products with your existing infrastructure to create a world class, converged network.” —Ralph Troupe, President and CEO Callisma FREE Monthly Technology Updates FREE Downloadable HTML FREE Membership to Access.Globalknowledge Randall S. Benn, CCIE #1637, CCSI, CCDA, CSE Sandy C. Kronenberg, CCDA, CCNA, CIPT Erik Rozell, CCNA, CCNP, CCDA, CCDP, MCT, MCSE, MCNE, CCA TECHNICAL EDITOR Wayne Lawson, CCIE #5244, CCNA, CCDA, NNCSE, CNX, MCSE, CNE, CBE CONFIGURING CISCO AVVID ® solutions@syngress.com With over 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco study guides in print, we have come to know many of you personally. By listening, we've learned what you like and dislike about typical computer books. 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Thank you for giving us the opportunity to serve you. CONFIGURING CISCO AVVID ® Syngress Publishing, Inc., the author(s), and any person or ﬁrm involved in the writing, editing, or production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be obtained from the Work. There is no guarantee of any kind, expressed or implied, regarding the Work or its contents. The Work is sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state. In no event will Makers be liable to you for damages, including any loss of proﬁts, lost savings, or other incidental or consequential damages arising out from the Work or its contents. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. You should always use reasonable case, including backup and other appropriate precautions, when working with computers, networks, data, and ﬁles. Syngress Media® and Syngress® are registered trademarks of Syngress Media, Inc. “Career Advancement Through Skill Enhancement™,” “Ask the Author™,” “Ask the Author UPDATE™,” “Mission Critical™,” and “Hack Prooﬁng™” are trademarks of Syngress Publishing, Inc. Brands and product names mentioned in this book are trademarks or service marks of their respective companies. KEY 001 002 003 004 005 006 007 008 009 010 SERIAL NUMBER 26PQ92ADSE XBN74835C4 C3NML2LR4E Q25C87BCJH 66PCA94DUC PF6288AZ73 DTPF385K24 XRDXDR65T2 65YT9D94DS SMG22WS2CN PUBLISHED BY Syngress Publishing, Inc. 800 Hingham Street Rockland, MA 02370 Conﬁguring Cisco AVVID Copyright © 2001 by Syngress Publishing, Inc. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication. Printed in the United States of America 1234567890 ISBN: 1-928994-14-8 Copy edit by: Nancy Kruse Hannigan and Adrienne Rebello Project Editor: Mark A. Listewnik Co-Publisher: Richard Kristof Distributed by Publishers Group West Technical edit by: Wayne Lawson Index by: Robert Saigh Page Layout and Art by: Shannon Tozier Acknowledgments We would like to acknowledge the following people for their kindness and support in making this book possible. Richard Kristof, Duncan Anderson, Jennifer Gould, Robert Woodruff, Kevin Murray, Dale Leatherwood, Rhonda Harmon, and Robert Sanregret of Global Knowledge, for their generous access to the IT industry’s best courses, instructors and training facilities. Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight into the challenges of designing, deploying and supporting world-class enterprise networks. Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Bill Richter, Kevin Votel, Brittin Clark, and Sarah MacLachlan of Publishers Group West for sharing their incredible marketing experience and expertise. Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler, Victoria Fuller, Jonathan Bunkell, and Klaus Beran of Harcourt International for making certain that our vision remains worldwide in scope. Anneke Baeten, Annabel Dent, and Laurie Giles of Harcourt Australia for all their help. David Buckland, Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim, Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which they receive our books. Kwon Sung June at Acorn Publishing for his support. Ethan Atkin at Cranbury International for his help in expanding the Syngress program. Joe Pisco, Helen Moyer, and the great folks at InterCity Press for all their help. vii From Global Knowledge At Global Knowledge we strive to support the multiplicity of learning styles required by our students to achieve success as technical professionals. As the world's largest IT training company, Global Knowledge is uniquely positioned to offer these books. The expertise gained each year from providing instructor-led training to hundreds of thousands of students worldwide has been captured in book form to enhance your learning experience. We hope that the quality of these books demonstrates our commitment to your lifelong learning success. Whether you choose to learn through the written word, computer based training, Web delivery, or instructor-led training, Global Knowledge is committed to providing you with the very best in each of these categories. For those of you who know Global Knowledge, or those of you who have just found us for the ﬁrst time, our goal is to be your lifelong competency partner. Thank your for the opportunity to serve you. We look forward to serving your needs again in the future. Warmest regards, Duncan Anderson President and Chief Executive Ofﬁcer, Global Knowledge viii Technical Editor and Contributor Wayne A. Lawson II (CCIE # 5244, CCNA, CCDA, NNCSE, CNX, MCSE, CNE, Banyan CBE) is a Systems Engineer with Cisco Systems in Southﬁeld, Michigan. His core area of expertise is in the Routed Wide Area Network (WAN) and Campus Switching. He has provided pre- and post-sales technical support for various dot-com start-ups on redundant ISP access, failsafe security, content networking and veriﬁcation for local premise, as well as geographical load balancing. His internetworking proﬁciency includes Layer One and Two, Layer Three, IBM & Voice Technologies, and Network Management and Monitoring Technologies. Wayne received the “Top Performer” award at Cisco 2000 National Sales Meeting for achieving Cisco’s highest level of technical certiﬁcation. He has also contributed to Syngress Publishing’s Building Cisco Remote Access Networks (ISBN: 1-928994-13-X). Wayne lives in Holly, MI. Contributors Randall S. Benn (CCIE #1637, CCSI, CCDA, CSE) is the President of Global Network Solutions, Inc., a network consulting and training services company. He has over 13 years experience building voice and data networks and holds an MBA from Old Dominion University and a Bachelor of Science degree in Mathematics & Computer Science from Bloomsburg University. Randy currently specializes in designing and deploying converged voice, video and data networks. He also provides sales and technical training to Cisco Systems employees, partners, and customers with CCI, a Cisco Systems Learning Partner. He spends his spare time maintaining the popular Web site “Cisco ix Systems In a Nutshell” (www.iponeverything.net). Randy lives with his wife Liza and son Jason in Herndon, VA. Erik Rozell (MCNE, MCSE, MCT, CCNA, CCNP, CCDA, CCDP, CCA) is a Sr. Systems Design Consultant with WareForce, Inc. He has accreditation in a broad spectrum of computer and network systems professional specializations and over 12 years networking experience in computer systems, systems management and architecture, and Internetworking. Erik has implemented many solutions at several Fortune 500 companies and continues to be a widely sought-after authority on information technology throughout the industry. He has authored numerous books on subjects ranging from TCP/IP, to system optimization and routers, to Proxy Servers, as well as authored dozens of technical articles on data migration and tape technologies. He has a degree in Management Information Systems. Erik continues to consult on cutting-edge infrastructure and systems issues, as well as to implement systems strategies and deployment for numerous hi-tech companies. He maintains a full schedule of lectures, presentations, and project management assignments with leading companies on all-things related to network systems and Internet-based technologies. Erik lives in Canoga Park, CA. Sandy C. Kronenberg (CCDA, CCNA, CIPT) is the Chief Executive Ofﬁcer of Netarx, Inc. and is the inventor of Netarx NMS, a patented system for remote monitoring of client networks. Netarx was recently voted one of ComputerWorld’s “Top 100 Emerging Companies to Watch in 2001.” As a technologist, he spends much of his time improving the design of client systems and integrating best-of-breed technologies into Netarx practice. Sandy holds a Masters Degree from Georgetown University and a Bachelor of Science from the University of Michigan. He lives in Bingham Farms, MI. x Nicole Keith (CCNA, MCP, CIPT) is a Network Technician with Netarx, Inc. She provides Windows NT and Cisco consultation and technical support. Her specialties include Cisco routers and switches, Cisco ﬁrewall security, Microsoft NT and 2000, Exchange, AVVID design and implementation, strategic LAN and WAN planning, and network troubleshooting, recovery, and optimization. John Deegan (MCSE, CCNA, CIPT) is a Network Technician with Netarx, Inc. specializing in network support as well as in enterprise deployment and integration of IT solutions ranging from AVVID installations to Wide Area Network implementations. John holds a Bachelor of Arts from Oakland University. Clay Richards (CNE-5, CCNP, CIPT) is a Network Technician with Netarx, Inc. providing enterprise level design and network integration and systems monitoring for its clients in the Detroit area and across the country. Clay provides LAN and WAN integration as well as technical support for Netarx’s clients. His specialties include Cisco IP Telephony, Cisco routers and switches, Novell NetWare design and implementation, and network troubleshooting and optimization. Darrel Hinshaw (CCIE, CCNA, MCSE, MCP+I, MCNE) is a senior consultant with Callisma. He currently provides senior-level strategic and technical consulting to all Callisma clients in the south-central region of the US. His specialties include Cisco routers and LAN switches, Microsoft NT, Novell design and implementation, strategic network planning, network architecture and design, and network troubleshooting and optimization. Darrel’s background includes positions as a senior engineer at Chancellor Media, and as a senior network engineer at Lucent Technologies in the Octel Messaging Division. xi Contents Foreword Chapter 1 An Introduction to AVVID Technology Introduction AVVID—An Architecture of Voice, Video, and Integrated Data The AVVID Vision Toll Bypass Unified Messaging and Unified Communications An AVVID Overview Hardware Cisco Routers Cisco Catalyst Switches Cisco IP Telephones Cisco Call Manager Server (MCS 7800) Analog and Digital Gateways Voice Trunks Voice Modules Software Call Manager 3.0 Soft Phone Web Attendant Active Voice xxi 1 2 2 3 3 5 5 6 6 6 7 7 7 8 8 8 9 9 9 9 xiii xiv Contents The Converged Infrastructure Phase One—Legacy Voice System with Toll Bypass Benefits Phase Two—Legacy Voice System and IP Telephony in Parallel Phase Three—A Converged Infrastructure Summary FAQs 10 11 13 14 15 15 Chapter 2 An Overview of AVVID Hardware Solutions Introduction Understanding IP Phone Sets Cisco’s First-Generation IP Telephones Cisco 30 VIP/SP+ IP Telephones Cisco 12 Series IP Telephones Testing and Troubleshooting an IP Phone Using an IP Telephone Cisco’s Second-Generation IP Telephones Cisco 7910 and 7910+SW IP Telephones Cisco 7940 IP Telephones Cisco 7960 IP Telephones Cisco 7935 IP Conference Station Inline Power Understanding the External Patch Panel Power Option Cisco Routers (Voice over X Capable) Understanding Memory Usage The Importance of a Modular Chassis Utilizing Voice and Video Interfaces Voice Compression Utilizing Trunk Cards 17 18 19 20 21 22 23 25 26 27 27 28 29 30 31 32 33 35 37 39 40 Contents xv MCS 3810 The 26xx Router Series The 36xx Router Series Cisco Catalyst Switches 3500 Series Switches 4000 Series Switches 6000 Series Switches CSS 11000 Series Utilizing Media Convergence Servers (MCS 78xx) AVVID Video Hardware Overview IP Video Conferencing (IP/VC) Cisco IP/VC Product Overview The Advantages of Content Delivery Networks (CDN) Cisco IP/TV Video Streaming Products The AVVID Telephony Infrastructure Voice Gateways (Analog and Digital) The Catalyst 6000 Family Voice T1/E1 and Services Module The Catalyst 4000 Family Access Gateway Module Cisco Digital IP Telephony Gateway: DT-24+/DE-30+ VG200: Cisco IP Telephony Voice Gateway Cisco 7200 Series High-Performance Multifunction Routers The Cisco AS5300 Voice Gateway AS5400 and 5800 Voice Gateways AccessPath VS3 ICS 7750 Web Cache Engine Technologies Summary FAQs 41 42 45 46 47 48 50 53 53 54 54 55 57 57 62 62 63 63 64 66 67 69 71 72 73 75 77 78 xvi Contents Chapter 3 Migrating Your Network to AVVID Technologies Introduction Planning and Executing a PBX Migration Analyzing the Protocols Standard Protocols for Integrating with PBXs Legacy-Based PBX Migration Strategies New Installations Immediate Migration Phased Migration Planning and Executing a Voice Mail Migration Physical Interfaces and Protocols Standard Protocols for Integrating with Voice Mail Voice Mail Migration Strategies New Installations Immediate Migration Phased Migration Summary FAQs 81 82 83 83 85 86 86 87 88 90 91 91 97 98 98 98 104 105 Chapter 4 Configuring Cisco CallManager Introduction CallManager Hardware Platforms Scalability/Redundancy CallManager 2.x CallManager 3.x A CallManager Software Overview: Features and Functionality User Features Administrative Features System Capabilities Enhanced 911 Support 107 108 110 113 113 115 118 119 120 122 123 Contents xvii CallManager Integrated Applications Understanding Media Termination Point Utilizing Cisco Conference Bridge The Cisco WebAttendant Console Utilizing IP IVR and AutoAttendant Using IP SoftPhone CallManager Deployment Models Single-Site Deployment Multiple-Site Deployment with Independent Call Processing Multiple Sites with Centralized Call Processing Multiple Sites with Distributed Call Processing Configuring and Deploying IP Handsets An IP Handset Overview Utilizing Skinny Station Protocol Performing Phone Registration with Skinny Station Protocol Assigning Directory Numbers Other Phone Configuration Tasks An Overview of VoIP Gateways Utilizing Cisco’s VoIP Gateways Understanding Legacy Telephony Interfaces and Signaling Analog Connectivity Digital Connectivity Gateway Protocol Support Monitoring CallManager Activity CiscoWorks 2000 The Campus Manager Resource Manager Essentials (RME) Call Detail Records Using Remote Administration Tools 125 126 127 130 131 134 136 136 137 139 142 144 144 146 147 148 149 150 150 151 152 153 155 156 157 157 158 158 159 xviii Contents Understanding the Packages, Licensing, and Upgrades CallManager Software Media Convergence Servers IP Telephones Voice Gateways What to Expect in the Next Version of Cisco CallManager Summary FAQs 160 160 161 161 161 162 164 165 Chapter 5 Utilizing AVVID Applications and Software Solutions Introduction What Is Call Processing? Utilizing Call Processing The Development of CallManager CallManager 2.4 CallManager 3.0 The MCS-7835 The MCS-7822 IOS CallManager Utilizing CallManager Call Manager Features Configuring the Bulk Administration Tool (BAT) Adding Signaling System #7 (SS7) Using Cisco SC2200 An Introduction to Active Voice The Unity Product Line ActiveAssistant ViewMail ActiveFax 167 168 169 169 171 172 172 173 173 174 174 175 177 178 178 179 179 180 180 Contents xix Internet Communications Software (ICS) ACD (Automatic Call Distribution) Cisco IP Contact Center Solutions Intelligent Contact Management (ICM) Customer Interaction Suite Network Applications Manager (NAM) The Video Component of AVVID IP Video Conferencing (IP/VC) Content Delivery Networks (CDN) Utilizing WebAttendant The WebAttendant Interface Utilizing Soft Phone Summary FAQs 181 182 182 183 184 185 186 186 186 187 189 190 190 192 Chapter 6 Utilizing Unified Messaging and Active Voice Introduction Understanding Unified Messaging The Benefits of Unified Messaging Utilizing Voice Mail (VM) over IP Utilizing Fax, Web, and E-mail over IP Factoring in QoS Considerations What Is Active Voice? Unity Enterprise Hardware and Platform Requirements and Recommendations The 4-64 Port Voice Mail/Unified Messaging System The 4-12 Port Voice Mail/Unified Messaging System The MCS-7822 193 194 194 196 197 198 200 200 200 202 202 203 204 xx Contents The MCS-7835 Scalability and Redundancy Software Overview Required Software Features and Functionality Configuring Active Voice Stand-Alone Voice Messaging Server Stand-Alone Voice Messaging Server with LAN Administration Unified Messaging: One Exchange Server Unified Messaging with More Than One Exchange Server Summary FAQs 205 206 206 206 211 215 216 216 216 217 218 219 Chapter 7 Design Considerations in a WAN/Campus Environment Introduction Traffic Engineering Principles for Packet Voice Networks Analyzing Existing WAN Facilities Applying Traffic Engineering Quality of Service QoS Issues in the WAN Minimizing Loss, Delay, and Jitter Traffic Classification Traffic Prioritization Low Latency Queuing (LLQ) Fragmentation and Interleave De-jitter Buffers Traffic Shaping Maximizing Bandwidth Efficiency 221 222 222 223 223 225 226 226 226 229 231 231 233 234 236 Contents xxi Reducing Echo QoS Issues in the LAN Classification Prioritization LAN Infrastructure Basics and IP Telephony Inline Power Reliability and Availability Security Designing Enterprise Dial Plans Dialed Numbers and Number Modification Call Routing Decision Points Dial Plan Groups and Calling Restrictions Summary FAQs 239 241 241 242 243 243 246 250 250 251 252 255 255 256 Chapter 8 The Cisco AVVID Fast Track Introduction A Hardware Overview IP Phones 7910 IP Telephony Handset 7940 IP Telephony Handset 7960 IP Telephony Handset 7935 IP Telephony Conference Station Routers & Modules MCS 3810 2600 Series Modular Router 3600 Series Modular Route..."

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